Shipping Policy

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

The package mainly ships from China warehouse and US warehouse.

PROCESSING TIME

Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24-48 hours after the order is placed.

LOST/MISSING PACKAGES

CatKittyKitty is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location.

These are our estimates:

Location

*Estimated Shipping Time

United States

8-14 business days

Canada, Europe

8-15 business days

Australia, New Zealand

8-15 business days

Central & South America

10-20 business days

Asia

8-15 business days

Africa

15-30 business days

 Max delivery time – 45 business days.

*This doesn’t include our 2-5 business days processing time.

*All shipping times exclude clearance/customs delays,

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

CONTACT US

Do contact us if you have any queries or further clarification. We will be happy to help you out with your order. 
 

Email  : customerservice@catkittykitty.com

Contact Us Form : Contact Us

Phone No :  1 (888) 692-3588

WhatsApp : +6013-770 7080

Business Address : 46 Jalan 2 Kampung Pandan
                                   55100 Kuala Lumpur, MY

Business Hours : Monday - Friday (9.00am - 6.00pm)